Workshop and paid service fees are provided as quoted, including any stated taxes. Unless otherwise agreed in writing, fees are due according to the quotation, invoice, or confirmation message.
Refund and cancellation requests are reviewed based on the confirmed workshop date, payment stage, resources already committed, and non-recoverable costs. Administrative, transfer, or rescheduling charges may apply where permitted.
If a participant cannot attend, the registrant may request substitution (subject to approval and seat/category compatibility) before the confirmed date.